dhaka7's Privacy Policy
This document explains in full how your personal information is collected, used, and protected.
1. Introduction and Scope
This privacy policy applies to all users of the dhaka7 platform. When you use our website, create an account, or use any of our services, the terms of this policy take effect. This document clearly explains what types of information we collect, why we collect it, how we store and use it, and what rights you have over your information.
dhaka7 always places user privacy as its highest priority. We believe your personal information is your asset, and protecting it is our responsibility. If you have any questions about any part of this policy, contact us via our 24/7 live chat or email.
This privacy policy forms part of our Terms and Conditions and both documents should be read together. By continuing to use the site, you consent to accepting this policy.
2. Information We Collect
dhaka7 collects the following types of information for the purpose of providing and improving its services:
2.1 Information You Provide Directly
Information collected directly from you when you register an account or use our services:
- Full name and date of birth (for age verification — confirming 21+)
- Mobile number and email address
- Password (always stored in encrypted form)
- bKash, Nagad, or Rocket number (for transactions)
- Documents provided for identity verification (National ID card or passport details)
2.2 Automatically Collected Information
Information collected automatically from your browser or device:
- IP address and device identifier
- Browser type and operating system
- Time, date, and pages visited on the site
- Information collected through cookies and similar tracking technologies
- Gaming history, bet amounts, and transaction details
2.3 Information Received from Third Parties
Information may be collected from trusted third-party services for the purpose of identity verification or fraud prevention. Such information is used only for security and legal compliance purposes.
3. Purpose of Using Information
dhaka7 uses the information collected for the following lawful purposes:
- Creating, managing, and securing accounts
- Processing deposit and withdrawal transactions
- Confirming 21+ age and verifying identity
- Preventing fraud, money laundering, and other illegal activity
- Providing customer service and technical support
- Personalising services according to your preferences
- Meeting legal obligations
- Measuring and improving site performance
We never sell your information to third parties or use it for unnecessary commercial purposes.
4. Information Storage and Security
dhaka7 uses industry-standard technology to ensure the security of your information. All data is encrypted using SSL (Secure Socket Layer) technology, which keeps information exchanged between you and our servers secure.
Our security measures include:
- 256-bit SSL encryption — on all data transfers
- Passwords stored as encrypted hashes — never in plain text
- Two-step verification (OTP) option
- Regular security checks and audits
- Restricted access controls — only authorised staff can view information
- Automated suspicious activity detection system
Even after your account is closed, relevant information may be retained for a specified period as required by legal and regulatory obligations.
5. Sharing Information with Third Parties
dhaka7 does not generally share your personal information with third parties. However, information may be disclosed in the following limited circumstances:
5.1 Service Providers
Trusted third-party providers (such as payment processors and technology partners) who help operate our services may access the minimum information necessary. These providers may only use the information for their specific tasks and are bound by their own confidentiality agreements.
5.2 Legal Obligations
In the case of a court order, government directive, or legal requirement, we may be obliged to provide relevant information to the concerned authority.
5.3 Fraud Prevention
Where there is serious suspicion of financial crime or fraud, relevant information may be shared with security partners and law enforcement agencies.
6. Cookies and Tracking Technologies
Cookies and similar technologies are used on the dhaka7 website. Cookies are small data files stored in your browser that help improve the functionality of the site.
Types of cookies we use:
- Essential cookies: For login sessions and security — the site does not work properly without these
- Functional cookies: To remember your preferences and settings
- Analytics cookies: To measure site usage and improve services
You can manage cookies from your browser settings. However, disabling essential cookies may cause some features of the site to stop working.
7. Your Rights
As a dhaka7 user, you have the following rights over your own information:
- Right of access: You may request to know what information we hold about you
- Right to rectification: You may request correction of inaccurate or outdated information
- Right to erasure: In certain circumstances, you may request deletion of your information (subject to legal obligations)
- Right to restrict processing: You may request that use of your information for certain purposes be limited
- Right to object: You may object to certain types of data processing
- Right to portability: You may request certain information in a structured format
To exercise these rights, contact our support team. We will respond to your request within 30 working days.
8. Underage Users
All services on dhaka7 are for persons aged 21 or above only. We do not knowingly collect any information from minors. If you are aware that an underage person is using our site, please let us know immediately.
Responsible gaming is a core part of our principles. By following the responsible gaming guidelines, you can keep yourself and your family safe.
9. International Data Transfers
Our servers or third-party providers may be located outside Bangladesh, in which case your information may be transferred internationally. However, appropriate data protection measures are maintained for any such transfer, and information is handled in accordance with the standards of this policy.
10. Data Retention Period
We retain all necessary information for as long as your account is active. Even after an account is closed or becomes inactive, information may be kept for a specified period for the following reasons:
- To meet legal or regulatory obligations
- For dispute resolution and defending legal claims
- To keep records of financial transactions
- For fraud prevention and security purposes
Once this period ends, your information is securely deleted or anonymised.
11. Changes to the Policy
dhaka7 reserves the right to update this privacy policy at any time. For significant changes, we will notify you by email or through a notice on the site. The "Last Updated" date at the top of the policy always reflects the latest version.
Continued use of the site after any changes will be taken as acceptance of the updated policy. For general questions about our services and terms, you may visit the FAQ section.
12. Contact
For any questions, complaints, or information requests regarding this privacy policy, contact us:
- 24/7 Live Chat — available directly on any page of the site
- Email: [email protected]
We provide support in both Bengali and English and aim to process your requests promptly.